Covered software
These terms concern management agents, remote-support tools, endpoint protection, backup utilities, scripts and customer portals supplied as part of agreed services. They apply only when such software is actually provided. Vendor products also carry their own licence terms, which govern the rights that vendor grants.
Permission to use
Subject to the service agreement and relevant vendor licence, authorised users may use supplied tools for the contracted business purpose on approved systems. The permission lasts for the applicable service or licence term. It does not transfer ownership of the software or permit redistribution.
Functions and authorisation
Depending on the approved scope, software can report device health, gather diagnostic events, install patches, support remote troubleshooting or protect and back up data. The client must approve deployment and the level of access. Ongoing unattended access needs explicit authorisation in the service arrangement. The website itself does not install management software.
Privacy boundaries
Tools must be used only for authorised support and management. They are not permission for unrelated browsing of personal files, collection of keystrokes or employee-productivity surveillance. Remote troubleshooting may expose screen content during a session; close unrelated sensitive material beforehand. Diagnostic data handling follows the Privacy Policy and any customer data-processing agreement.
Client duties
Deploy tools only where you have permission. Give required notices to users, keep supported devices reachable for maintenance and report faults or suspected misuse. Coordinate changes, retirement and removal of agents with us so that loss of protection or backup coverage can be identified. You remain able to revoke access.
Restrictions and third-party licences
Do not share access credentials, bypass licensing, use tools to access unauthorised systems or distribute vendor software without permission. Any restriction on copying, modification or reverse engineering remains subject to permissions granted by the applicable licence and rights preserved by law. Customer-purchased licences remain governed by their original vendor terms.
Updates and dependencies
Maintenance may require software updates, reboots or replacement of unsupported components. Scheduling and approval requirements should be defined in your service agreement, including urgent security maintenance. Tools depend on supported systems and connectivity; disabling an agent may prevent monitoring, updates or recovery.
Ownership and end of service
Customer data stays under customer ownership. Software and underlying intellectual property remain with their owners. At handover, arrange removal or reassignment of tools and revocation of access. Offline or inaccessible devices may need the client to follow removal instructions. Data export, backup retention and vendor subscription obligations must be addressed before cancellation.
Remedies and questions
Service remedies and any lawful liability limits are governed by the applicable service agreement and vendor licence. These terms do not remove mandatory legal rights or promise uninterrupted, vulnerability-free software. Contact us for the identity, purpose or removal procedure of an agent associated with your engagement.