Before you accept
The accepted quote or service agreement must state the price, currency, taxes, term, renewal method, payment schedule and any cancellation notice. It should distinguish recurring management, onboarding, projects, licences and hardware. This website does not take payments or create subscriptions.
Recurring services and projects
Recurring fees follow the billing period and unit basis agreed, such as users or devices. Changes to quantities and any minimum commitments should be confirmed in writing. Projects may use milestones or deposits. Additional work and nonrecoverable supplier purchases should be approved before costs are incurred.
Cancellation requests
An authorised business contact should email contact@sinointeractive.com with the organisation, agreement or invoice reference, services to end and requested end date. We will confirm the applicable notice, final charges and handover arrangements. A request does not by itself override an agreed fixed term or vendor commitment; no unlisted termination fee should be added.
Refund assessment
Refund eligibility depends on what was agreed, what was delivered and any mandatory rights. Duplicate payments, confirmed billing mistakes and charges for undelivered agreed work should be reviewed for correction, credit or refund. Completed work and service already provided are generally payable. Unused prepayments should be reconciled against delivered services and authorised, documented nonrecoverable costs. There is no blanket money-back promise on this website.
Licences, subscriptions and hardware
Third-party products can have their own return windows, renewal rules or fixed commitments. Those restrictions should be disclosed before purchase. Cancellation of managed support does not automatically cancel a vendor subscription or guarantee a hardware return. We can help identify the relevant supplier process; manufacturer warranties remain separate from service refunds.
How to raise a billing issue
Email the invoice number, disputed item, reason and supporting details. Please raise errors promptly so records can be checked; this request does not shorten any statutory rights. Do not email full payment-card details. We will review the agreement and work records and explain the outcome and any proposed correction.
Approved refunds
Once a refund is agreed, we will confirm its amount, currency, method and expected processing timeline. Where practical it should return through the original payment route, subject to payment-provider requirements. Bank processing times may vary. Any exchange-rate effects or nonrefundable supplier charges must be explained rather than assumed.
Overdue payments and service changes
Where permitted by the agreement, overdue undisputed amounts may result in a service restriction after notice and an opportunity to resolve the issue. Any action must consider continuity, customer data and handover responsibilities. A billing disagreement is not a basis to claim ownership of customer credentials or records.
Handover and retained rights
Before service ends, agree the transfer of customer-owned information, administrative access, tools, subscriptions and backup arrangements. Confirm who will maintain protection afterwards. No statement in this policy removes a remedy or cancellation right that mandatory law provides. Specific signed commercial terms take priority where lawful.