Agreed access
Define which systems are in scope and what administrative access is required.
Your systems.
Your control.
A service relationship should make responsibilities, access and expectations easier to understand.
Appropriate permissions
Plan role-based access and multi-factor authentication for supported systems.
Documented changes
Include documentation and change responsibilities in the agreed service scope.
Business ownership
Keep ownership of business accounts, domains and data clearly defined.
Recovery planning
Agree backup responsibilities and restore-testing requirements.
Clear offboarding
Define access removal, documentation handover and third-party licence arrangements.
BEFORE ACCESS IS GRANTEDAgree the boundaries.
Agree the boundaries.
Document the details.
Remote access should have a defined purpose. Confirm which devices are managed, which people may authorise work and how access is removed when the engagement ends.
YOUR ENGAGEMENT CHECKLIST
✓Named authorised business contacts
✓Agreed systems and administrative roles
✓Support hours and escalation routes
✓Change and approval responsibilities
✓Data handling and recovery requirements
✓Offboarding and handover arrangements
Your questions, answered.
Will you need employee passwords?+
Access arrangements should use appropriate administrative roles and authorised workflows. Do not send passwords through the website enquiry form.
Can access be restricted?+
Yes. The access model should reflect the agreed work and use appropriate privileges for the task.
Are dashboards shown on this website live?+
No. The visual panels are illustrations of service concepts, not live customer monitoring or measured performance statistics.