Scope and contact
This notice covers Sinointeractive’s website and business communications. For personal information handled within a customer’s systems, the customer controls its purposes and our work follows the agreed service scope and any applicable data-processing terms. Contact us using the details below for privacy questions.
Information you provide
When you email or call us, we may receive your name, business contact details, organisation, service requirements and the information you choose to share. Account, invoice and service records may be created if you become a client. Please do not send passwords, payment-card details or confidential records in an initial enquiry.
Website and local brief form
The IT brief form processes your entries in your browser to create a text download. The Microsoft 365 consultation form can also prepare an email draft in your email app; you choose whether to send it there. It does not submit the entries to Sinointeractive or store them in a website database. If you later email that file, it becomes part of your correspondence with us. Website delivery involves technical information such as IP address, requested page, browser and request time processed by hosting infrastructure.
Service-related information
Where contracted, IT tools may process device identifiers, operating-system details, security events, configuration, diagnostic logs, user accounts and support history. Backup or migration work can involve business files. The particular tools, access permissions and processing arrangements must be agreed before deployment. Access should be limited to the work authorised by the client.
Why information is used
Information is used to respond to requests, scope and deliver agreed services, administer accounts and invoices, investigate faults, protect systems and address legal obligations. Where applicable law requires consent for an optional use, that consent must be obtained separately. An enquiry does not automatically subscribe you to marketing.
Cookies and third-party resources
No advertising or analytics scripts have been added to this version of the website. Hosting or access-control infrastructure may use technical cookies needed to deliver or secure the site. External resources, including fonts where loaded, may disclose technical request information to their providers. You can manage cookies through your browser; blocking essential storage can affect access. This notice should be updated before optional tracking is introduced.
Sharing and international processing
Relevant information may be handled by providers supporting hosting, communications, billing and contracted IT tools, or disclosed where legally required. Customer information is not offered for sale. Depending on the chosen provider and service, processing may occur outside your country, including outside Hong Kong. Service-specific locations, safeguards and any required transfer terms should be documented in the customer agreement.
Retention and protection
Records should be retained only for the service, administrative or legal purpose for which they are needed, including applicable recordkeeping and dispute requirements. Retention and deletion of managed backups must be set in the service agreement. Appropriate access controls and protective measures should be matched to the information involved; no online transmission or system can be guaranteed completely secure.
Your privacy requests
Email us to request access, correction or deletion, or to raise an objection or withdraw optional consent where those rights apply. We may need proportionate identity or authority checks. Some records may need to be retained for legal reasons. For information controlled by your employer or another client, contact that organisation first; we can assist within our authorised role. Applicable rights and complaint routes remain available under local law.
Children, external sites and updates
Our services are intended for business users, not children. Contact us if you believe a child has supplied personal information. External websites operate under their own policies. Changes to this notice will be posted here with an updated date; material new uses requiring notice or consent must be addressed before they begin.